We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
Return Damaged Items
Customer must contact with CEL Glass Hardware within 3 days of receiving the order for us to process shipping damage claim with respective carrier in timely matter.
All shipments shall be checked thoroughly for damage at receiving before accepting and especially before signing on the carrier's delivery paperwork.
Upon freight shipment being signed for acceptance, it becomes a binding document as to the condition of the products on delivery. We cannot process any shipping damage claim if you accept the delivery by signing such documents.
If a damage is found at delivery, both you and the delivery driver must make notes on BOL or other paperwork detailing the found damage, description of damage, time/date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked BOL or any other documents presented by carrier.
If refusal of the shipment is needed due to severe damage, DO NOT sign the delivery carrier's BOL document indicating that you accept the delivery and/or just refuse the package.
Take pictures showing the damage before the delivery driver leaves. Contact CEL Glass Hardware reporting the damage by forwarding the marked BOL copy, any other documents and pictures.
Non-Returnable Items
Custom made Items, Cut materials, Altered therefore not a stock item, large volume orders, specially priced items, Special quoted items, special order items are considered a "Final Sale" and these items cannot be returned or canceled once this order/quote has been Processed.
No Return are accepted for the custom made order. all returned products will be throughly inspected and a determination will be made if eligibility and confirming requirements are met.
